Vocal IP Networx

Welcome to Vocal IP

With over 1,500 IP installations to date, we have developed a customer comes first approach for every communications solution. Vocal IP Networx understands that  quality telephony and network services are imperative in sustaining your business. Our team addresses every customer as a unique opportunity and focuses on your business environment and requirements to create a solution tailored to fit those needs.

Vocal IP Networx, delivers IP telephony and Data solutions; Data and Voice over IP (VoIP) services, hosted IP PBX services and SIP trunking to businesses across the United States. We’re dedicated to keeping IP Telephony simple for all our customers and our promise to you is just as straight-forward:

We will treat you with the care and attentiveness you should expect from your provider.

Vocal IP Hosted™ combines your business’s traditional voice, data, PBX, long distance and conferencing services for a fixed monthly fee.  No more upgrading core infrastructure, no more unreliable budgeting, no more lagging behind the technology curve…one more change….Vocal IP.

• Manage your office communications via one consolidated, multi-featured telephony service that connects your employees and collaborators to a Unified Messaging center.
• Manage all callers, whether they’re in the office or remote, from a secure Web page.
• Provide your users with call-management features that increase productivity, minimize travel and offer multiple call and message delivery options.

Instead of maintaining and paying for two networks for your business, one for phone service and one for data services, Vocal IP Hosted gives you access to a single, secure, redundant IP-based network that provides all the functionality of your traditional business phone system and your data network.

Vocal’s SIP trunking solution is the perfect choice for companies that do not want to invest in phone system upgrades and are comfortable keeping their existing equipment, IP or Analog systems. Vocal can either converge your voice and data lines to help you take advantage of our aggressively priced calling and data plans, or offer high density SIP trunks over dedicated circuits. We give you and your business the unique ability to connect remote users, enable extension dialing between different phone systems at different offices and allow for free inter office calling to name a few.  Many customers can benefit from this hybrid solution that connects IP, traditional telephone systems and hosted users into a single voice service with consolidated phone bill.

Vocal IP Networx serves the needs of the multi-site business community.  Whether you are a fortune 100 company managing 100’s of locations or are managing 2 locations, your data and communications needs are our number one priority.

Vocal IP Networx treats every customer as a unique opportunity and your business demands the expertise and solution tailored to your needs…not ours.

Our highly trained specialists and technicians will analyze your business needs and architect infrastructure and services to successfully accomplish your business goals.

Does implementing a premise-based VoIP solution better meet your business requirements?

IP PBX provides the Key System functionality with cost benefits and features of IP Telephony.

1. Gain all the expanded functionality and features of the latest VoIP technology.
2. Realize the significant cost savings that result from implementing an IP telephony solution.
3. Gain remote telephony features by connecting remote users to your IP PBX as if they were in office.
4. Retain the reliability of conventional analog phone service as a redundant back-up.

Vocal IP Networx features Cisco, Toshiba, Adtran and Allworx IP PBXs, all of which offer excellently engineered call-management features and outmost reliability, and deliver highly scalable IP telephony solutions. IP PBX solutions help you realize cost savings by converging your voice and data lines and taking advantage of aggressively priced IP telephony calling plans. The inherent ability of IP PBXs to fail calls over to analog phone lines provides customers with a resilient telephony solution not dependent on the presence of an Internet access service. Many customers find this capability to be the key factor when deciding which type of IP telephony solution to implement.

With all solutions, you benefit from easy prefix and extension dialing and free calling between locations and remote users. Web-based administrative interface simplifies IP PBX management and support where you can perform almost all administration remotely. We offer flexible service plans and administrator training to assist our customers in proper maintenance of IP PBXs.

Vocal Enhanced Call Center is a suite of telecommunication services and products that allow a company to cost-effectively run a distributed call-center from an established office or through home agents. Whether your needs are inbound, outbound, or both, Vocal Enhanced Call Center offers a comprehensive and cost-effective set-up. It enables companies to take advantage of large telemarketing technologies without the significant capital investment or high maintenance costs.

Vocal Enhanced Call Center routes calling customers to skilled agents located anywhere, enabling you to maintain a workforce of “at-home” workers, which decreases the expenses associated with staffing and running large call-centers. Plus it requires no hardware or software and it reduces the number of times the customers are transferred, thus avoiding the loss of potential clients.

With Vocal Enhanced Call Center you’re outsourcing the technology, not the staff, which translates into decreased spending per hour of operation and increased earnings per hour of sales. Bring in more sales, generate more leads and use your own staff, the people who know your company the best!

Vocal Enhanced Call Center Features include:

• Skill based routing
• Real time monitoring
• Call recording
• Web based administration
• Web based supervisory controls
• Comprehensive reporting
• No proprietary hardware or software needed
• Remote hang-up/barge in
• Allows home and premise based agents
• Highly scalable
• Powerful inbound routing controls

Contact us today to learn how Vocal Enhanced Call Center can reduce your cost and increase your efficiencies!